These Terms and Conditions apply to purchases in the online store The conditions specify the rights and obligations of the Seller and the Buyer.

Basic data

Shop operator and supplier of goods: Mgr. Lucie Tamášová

Responsible for business operation: Mgr. Lucie Tamášová

Registered office: Vačkářova 278, Dobřejovice, 25101

Address of the place of business and the address for making claims: Hlavní 60, Kolín - Sendražice, 28002

ID: 87820846

VAT ID: CZ8451110789

General Provisions

All contractual relations are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relations not regulated by the Terms and Conditions shall be governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.).

The Buyer is a natural or a legal person that orders the goods through the online store.

By placing an order, the Buyer confirms that the Buyer has become familiar with the Terms and Conditions of the online shop. All orders placed through the online store are binding. By placing an order, the Buyer confirms to be familiar with these Terms and Conditions and the Complaints Procedure and agrees with them. The condition of the validity of the electronic order is the completion of all the required data and particulars.

Subject of the Agreement

By concluding the Purchase Agreement in accordance with these Terms and Conditions, the Seller is obliged to hand over the ordered goods to the Buyer and the Buyer is obliged to take over the goods and pay the purchase price for it.

The subject of the Buyer's order may be only the goods listed on the website of the online store

The Seller continuously updates the website of the online store so that the goods listed here correspond to their actual offer. Nevertheless, if the subject of the Buyer's order is goods that are not part of the Seller's assortment at the time of the order, the Seller is obliged to notify the Buyer of this fact with an offer to resolve the situation (termination of the Agreement or its modification).

The Seller's obligation under the Purchase Agreement is not the demonstration, installation, or assembly of the delivered goods.

The characteristics of the goods listed on the website of the e-shop, its description, function, technical data, parameters, dimensions, weight, performance, capacity and other data and information presented here are based on data of manufacturers and suppliers of goods. All information is based on current available data from manufacturers, suppliers or other contracting entities and is continually reviewed. Nevertheless, their inaccuracy cannot be completely ruled out and in such a case the Seller reserves the right to change. The Seller is obliged to remove the inaccuracy of the information as soon as the Seller becomes aware of it.

Delivery Times and Shipments

Orders made through the online store are considered binding.

The Purchase Agreement is considered concluded at the moment of confirmation of the order by the Seller.

Goods kept "in stock" are usually dispatched within 24 hours of the next working day, but in exceptional periods the delivery time can be extended up to 5 working days

If the ordered goods are not in stock, the expedition time is extended to 1 working day from receipt of the goods in stock. If the ordered goods are no longer in stock, the Seller will inform the Buyer of the extension of the delivery time by e-mail or telephone (according to the contact details in the order form).

Goods are delivered to the address specified in the order, so it is necessary to properly fill in all mandatory information, including the phone in the order. Ordered goods are sent according to the method of payment selection.

Protection of Personal Data

The Buyer agrees that the provided personal data are processed and stored by the Seller in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the subject of the Agreement. The Buyer has the right to be informed what information the Seller records about the Buyer and is entitled to change these data or to express a disagreement with their processing in writing.

The Buyer agrees to receive commercial communications, i.e. information related to the goods, services or business of the Seller to the Buyer's email address and further agrees to receive commercial communications by the Seller to the Buyer's email address.

Prices and Offer Validity

All prices of products and services are given with VAT. The supplier reserves the right to change prices. Valid prices are confirmed by the Supplier to the Buyer at the moment of order confirmation. The delivery includes a proper tax document. All prices, including action prices, are valid until revoked or while stocks last.

To the price of the goods, there will be added shipment price by the Seller to the place of delivery specified by the Buyer.

Method of payment

Cash on delivery - the customer pays the money to the delivery person.

Payment by bank transfer - advance payment. The customer will be sent a bank account number and a variable symbol for payment by bank transfer to the email address provided.

PayPal - You will be redirected to the secure site. Here you log in to your PayPal account and make a payment.

Payment by credit card via PayPal - via PayPal payment gateway you can pay by card without registration with this service.

Payment by credit card - via Comgate payment gateway.

Payment in cash - the customer pays the amount for the goods in person when picking-up the goods.

Pursuant to the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer and at the same time is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours. When paying in cash or by credit card, the Buyer agrees to receive the receipt in an electronic form sent the Buyer’s email address.

Delivery Service

DPD Company: CZK95,- (surcharge for cash on delivery is CZK40,-).

Czech Post: CZK99,- (surcharge for cash on delivery is CZK40,-)

Personal collection: 0 CZK

Withdrawal from the Agreement

In the case of concluding a Purchase Agreement using the Internet, the Buyer has the right to withdraw from the Agreement within 14 days of receipt of the goods, without giving any reasons. Withdrawal from the Agreement is governed by the Civil Code § 1829 (1), while where the subject of the Purchase Agreement is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. However, this right must not be abused and used, for example, with the intention of renting goods free of charge or with the intention of temporary use f the goods.

The goods must be returned in the original undamaged packaging, complete, without any sign of use (capable of being redistributed), including accessories and all documents provided and any gifts received with the product.

If the Buyer withdraws from the Purchase Agreement, the Buyer bears the cost of returning the goods to the Seller.

If the Buyer withdraws from the Agreement, the Seller is not obliged to return the funds received to the consumer before the consumer hands over the goods or proves that the goods have been sent to the entrepreneur (Distributor/ Manufacturer..).

The Buyer acknowledges that if the goods returned to the Supplier are damaged, worn or customized, the Supplier shall be entitled to compensation from the Buyer for damages incurred this way. The Supplier is entitled to unilaterally set off the claim for damages against the Buyer's claim for refund of the purchase price.

The Buyer acknowledges that shipments sent to the Seller as cash on delivery will not be accepted.

The Buyer is also entitled to withdraw from the Purchase Agreement without undue delay after the delivery or hand over of other goods than ordered. If the item is not in conformity with the Purchase Agreement upon receipt by the Buyer, the Buyer has the right to have the item returned to the condition corresponding to the Purchase Agreement free of charge and without undue delay, either by replacement or repair upon the Buyer’s specification; if such a procedure is not possible, the Buyer may request a reasonable discount on the price of the item or withdraw from the Agreement. This does not apply if the Buyer knew about the conflict with the Purchase Agreement before accepting the item or if the conflict with the Purchase Agreement was caused by the Buyer.


Before confirming the receipt of goods from the selected carrier, the Buyer shall check whether the shipment bears signs of damage caused during transport. If so, the Buyer should not accept the shipment. The buyer shall inform the carrier and the Seller of any damage to the goods during transport, but no later than two working days after receipt of the goods.

If it is necessary to complain about the goods, the defects must be reported to the Seller immediately by e-mail to, or by phone or in writing to the address above, together with basic information: what goods you claim, reason for complaint, purchase date, account number for a refund, a copy of your proof of purchase (a receipt..).

The warranty applies only to manufacturing defects. The warranty does not cover defects caused by normal wear and tear, improper use of the product, improper handling and storage.

If the production defect is found, the goods will be repaired, replaced piece by piece or refunded.

In the case of a justified complaint, the customer has the right to reimbursement of postage costs in the necessary amount to handle the complaint.

In the event of an unjustified complaint, the consumer is not entitled to reimbursement of expenses related to the settlement of the complaint.

The warranty period upon the sale of goods is generally 24 months from the date of purchase, unless otherwise stated.

Unless stipulated or agreed otherwise, the rights and obligations of the Buyer and Seller from liability for defects of goods are governed by the relevant provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code, as amended and Act No. 634/1992 Coll. on Consumer Protection, as amended.

Final Provisions

These general Terms and Conditions and their parts are valid and effective from 1.3. 2015 and repeals the previous version of the wholesale terms.

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